Shipping policy
Shipping Policy – United States
At Secretos del Agua, we are committed to delivering an exceptional customer experience at every stage — including fast, secure, and reliable shipping. The following policy outlines our shipping practices for orders within the United States.
Order Processing Times
All orders are processed within 1 to 2 business days (Monday through Friday, excluding holidays). Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Please note that order processing times may extend slightly during periods of high demand or promotional events.
Shipping Methods & Rates
We offer standard shipping via certified domestic carriers. Shipping rates are as follows:
- Orders under $200: Standard Shipping – $26.95
- Orders of $200 or more: Complimentary Standard Shipping
Estimated delivery time: 5 to 15 business days, depending on your location.
Shipping Coverage
We currently ship to the 48 contiguous United States.
At this time, we do not offer shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, or APO/FPO addresses.
Tracking & Delivery
Once your order is shipped, a tracking number will be provided via email. You may track your shipment using the carrier’s tracking portal.
In the event of delivery issues or delays, please contact our Customer Care team at support@secretosdelagua.com, and we will assist you promptly.
Delivery Exceptions
Secretos del Agua is not responsible for delays caused by courier services, weather conditions, or incorrect shipping information provided at checkout. We recommend reviewing your shipping address carefully before placing your order.
If you require further assistance regarding shipping, please reach out to us. We’re here to help ensure your experience with Secretos del Agua is as seamless and satisfying as possible.